At Penny Bookshop, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a purchase may not meet your needs or expectations. In such cases, we offer a customer-friendly refund and return policy as outlined below.
30-Day Return and Exchange Policy
Customers have 30 days from the date of receipt to return or exchange any item purchased from Penny Bookshop. We strive to make the process as straightforward and hassle-free as possible, so you can shop with confidence.
No Restocking Fee
We believe in a transparent and fair return process, which is why we do not charge any restocking fees for returned items. Our goal is to ensure your utmost satisfaction with every purchase.
Free Return Shipping
Penny Bookshop covers all shipping costs for returns, regardless of the reason for the return. We want to ensure that the process is easy and cost-free for you. To initiate a return and request a prepaid shipping label, please contact our customer service team.
Refund Process
Upon receipt and inspection of the returned item, we will process your refund within 3 business days. The refund will be issued to the original method of payment used at the time of purchase. We will notify you via email once your refund has been processed.
How to Return an Item
- Contact Us: Reach out to our customer service team at [email protected] or call us at (276) 200-5569 to initiate a return. Please provide your order number and the reason for the return.
- Pack Your Item: Carefully pack the item in its original condition, including all packaging and tags.
- Ship It Back: Use the prepaid shipping label provided by our customer service team to send the item back to us. Ensure you obtain a receipt or proof of postage.
- Receive Your Refund: Once we receive and inspect the returned item, we will process your refund within 3 business days.
Conditions
- Items must be returned in their original condition, including packaging, tags, and accessories.
- Digital products and downloadable content cannot be returned or exchanged once accessed or downloaded.
- Custom orders or personalized items may have different return policies, which will be communicated at the time of purchase.
Questions?
If you have any questions or need further assistance regarding our refund and returns policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Penny Bookshop is nothing short of satisfactory.
Thank you for choosing Penny Bookshop. We appreciate your business and look forward to serving you again.